A top-down commitment to security is one of our core values. We employ a full suite of security control measures to keep your data secure. When you work with Elloe, you can rest assured knowing our security measures are robust, intensive, and ongoing.
Security starts with people, and we go to great lengths to ensure ours are top-notch. All Elloe employees are background-checked, covered by a confidentiality agreement, and must pass security training. We have strict policies and procedures in place for handling confidential data. Data access is restricted to only those employees who need it to perform their job functions.
Multi-factor Authentication
Fret not if your users choose a weak password. By authenticating their identity, you can allow your users to verify their identity to gain access to your app and hence mitigate the ripple effect of compromised/weak credentials. Increase employee productivity by allowing employees to use their preferred devices without being tied to the office.
GDPR Compliance
EU users, rest assured that your information doesn’t get lost, stolen or otherwise released into the hands of the unauthorized. Elloe respects the safety of data owners and is obliged to protect it from misuse and exploitation.
HIPAA Compliance
Elloe is now compliant with HIPAA (The Health Insurance Portability and Accountability Act of 1996) Achieving HIPAA compliance involves demonstrating security & privacy controls at the technical and operational level (a total of 71 key controls, also known as ‘safeguards’). It is the pinnacle of healthcare regulatory compliance across the globe and benefits other industries alike.
Our Security Compliance team is dedicated to ensuring the adoption of industry best practices and aligning them to standard control frameworks and regulations. Our internal policies and processes are created and periodically reviewed to ensure alignment with the compliance framework and to provide seamless services.
Physical security of the data centers is controlled and managed by our data-center partners. We conduct Periodic Vulnerability assessments and penetration testing to ensure the elimination of any security vulnerabilities in the infrastructure.
Our services and applications developed to follow secure software development practices. We conduct periodic code analysis based on OWASP vulnerabilities. Application security testing is carried out to eliminate any vulnerabilities before onboarding to production environments.
A high level of availability is maintained with data centers at different locations with periodic business continuity and disaster recovery programs. Data at rest and data in transit are encrypted. Continuous logging and monitoring help us to detect and prevent security threats. All access controls are provided role-based.
The ability to embrace variations in the way different people communicate is one of the major strengths of the Elloe platform.
Katrine Marcussen
Business Developer, KMD
Elloe has helped my startup scale and expand from Denmark to Norway and Sweden. By automating part of our customer support, we managed to answer requests quicker and most importantly, around the clock.
Ulrik Kjærsgaard Larsen
Founder and CEO, Pakke ApS
Elloe enables you to start using chatbots to solve specific tasks from day one. As it integrates with 3rd party services, the platform can scale with your needs and maturity as a company.
Anders Rahr
Senior Vice President, IT & Logistics, IC Group A/S
Our chatbot Betty handles far more tickets than all human agents combined. More than 40% of all tickets are now solved without any human involvement.
Darren Hua
Technical Support Enginner, Tobii
The AIO team didn't want a FAQ bot, but something that would flow as a natural conversation. Elloe was able to handle both huge amounts of content and complicated dialogues.
Regin Jensen
CEO, AIO
I would highlight the ease of communication with Elloe engineers during the development and the excellent and fast responses they have always provided.
Ana Etxebarria
Customer Experience Officer, SikSilk
Absolutely fantastic customer service. Whenever I hit a snag, their team is super fast to respond & they go above and beyond in explaining best practices & often proposing clever solutions to what I'm trying to achieve.
David Einarsson
Senior Project Lead, CCP Games
We experience a clear connection between response time and customer satisfaction. That's why our chatbot has become extremely important. Our customer satisfaction was about 70% and today it is 92%.
Nadin Kempel
Head of Customer Service, Tiger of Sweden
I'm a teacher, and our students use Elloe to build different chatbot solutions for different industries - they consistently report that it's user friendly and easy to get started with the Elloe Platform.
Peter Rudbeck
Technology Consultant, Copenhagen Business School
The good thing about using the Elloe platform is that we only need to maintain the English language. We then use Webhooks to scale it to support 8 languages without putting in a lot of effort.
Tonni Buur
Vice President of Global CX Services, Trustpilot
Any company that wants to develop a brand voice and boost revenue, ecommerce and D2C, I would highly recommend Elloe
Jess Cervellon
CX Strategy & Operations Leader, Feastables
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