Let your customers choose the channel they are comfortable with. Cater to every users’ choice of channel and be available for them wherever they are.
When it’s WhatsApp, customers can’t skip your messages due to oversight. With WhatsApp’s end-to-end encryption in place, customers can record and send voice messages securely, send and receive media-rich texts with GIFs, videos, and images candidly. Unlike email and SMS, WhatsApp accounts for high open rates so you can notify them on transactions, confirmations, and invoices without getting lost along the way.
Don’t give your customers a chance to rant about you on your social media wall. Rather, crop up and say hi the moment they are on your page. Facebook is a great platform to nurture, remind, upsell and cross-sell your products. And hey, with Elloe, collecting feedback, updating your CSAT dashboard, and everything is on autopilot.
Customers are always exploring products on Instagram. With Instagram Messaging, your consumers can message businesses on your profiles, shops, and stories. The API allows you to manage and scale the conversations. What’s more, you don’t have to toggle between channels anymore. Your agents get all queries and customer details in one single view
More than 92% of online searches happen on Google. Convert high-intent visitors from Google Search, Maps and Ads by enabling intuitive, one-on-one interactions. Google’s Business Messages makes it easy for consumers to search and connect with your company directly through Google Search and Maps. With Business Messages, customers can click the “Message” button presented in the search results to start a text conversation with your company.
Website chatbots are the best gateways to creating that best, first impression and building delightful customer experiences. Handhold your customers when they are facing an issue. Use classic chat threads to display FAQs, collect phone numbers, feedback, and show product recommendations. Understand the propensity of the issue and drive your agents/customers to take action.
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