Boost customer satisfaction and cut wait times by resolving over 85% of queries with AI-powered bots. Effortlessly route to live agents across web, messaging, and voice, as needed.
Verloop.io’s exclusive agent dashboards, lets them measure the customer satisfaction score (CSAT), track the status of their conversations and even measure their overall KPIs at a glance without overpopulating data that’s unnecessary to them
Allow your agents to pull information from your other applications such as CRM, Google maps etc without having to switch tabs. There’s no reason you can’t improve your response rates and resolution times with Elloe
Arm your agents with every bit of context they need while they handle a conversation. Making notes while talking to a customer helps them quickly jot down important points that they can refer or pass on to the next agent who might handle the same conversation in the future. No, your customers can’t see them.
Show the number of active chats, what’s waiting on your agents and what’s waiting on others to your agents. Apply appropriate filters to filter conversations based on assignment, status, CSAT and dates and fetch all the information that you need.
Elloe works natively with your favorite systems, CRM, marketing platforms, order management software, and more—all without a single line of code.
Book a meeting with one of our specialists and see how we can help you improve your online customer journey and increase your online sales
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